Perception of the quality of attention to students at the Universidad Nacional Micaela Bastidas de Apurímac

Autores/as

  • Geremias Ojeda-Huamán Universidad Nacional Micaela Bastidas de Apurímac, Perú
  • Max Henry Escobedo-Enríquez Universidad Nacional Micaela Bastidas de Apurímac, Perú
  • Evelyn Rosmery Flores-Jara Universidad Nacional Micaela Bastidas de Apurímac, Perú

Palabras clave:

Perception and quality of service

Resumen

The purpose was to evaluate the perception of the quality of the student care service at the Micaela Bastidas National University of Apurímac. Methodology: It is of a basic type, non-experimental design, sample size 340 students, survey technique, questionnaire instrument. Results: The job performance dimension reached an average of 2.90 (acceptable), the administrative process dimension 2.90 (acceptable), the attitudes dimension 3.01 (acceptable); aspects of the academic program 2.90 (acceptable); curricular mesh 3.44 (good) and finally facilities with 2.93 (acceptable). Conclusion: The perception of quality of service of attention to the student in the National University Micaela Bastidas de Apurímac 2019 is acceptable, the perception of the student about the quality of the work performance dimension, administrative processes of the administrative level, attitudes towards the academic process by part of the teacher, aspects of the academic program and perspectives that the student has on the facilities is acceptable and finally the perception of the student on the quality of the perspective dimension on the curriculum is good.

Biografía del autor/a

Max Henry Escobedo-Enríquez, Universidad Nacional Micaela Bastidas de Apurímac, Perú

Nació en Juliaca Puno el año 1966. Título profesional de Médico Veterinario y Zootecnista. Título profesional de Contador Público. Maestro en ganaderia Andina - Salud Animal. Egrsado del doctorado de Salud Pública. Actualmente trabaja en en la Universidad Nacional Micaela Bastidas de Apurimac

Descargas

Publicado

2021-12-01

Cómo citar

Ojeda-Huamán, G. ., Escobedo-Enríquez, M. H. ., & Flores-Jara, E. R. (2021). Perception of the quality of attention to students at the Universidad Nacional Micaela Bastidas de Apurímac. Micaela Revista De Investigación - UNAMBA, 2(1), 33–38. Recuperado a partir de http://revistas.unamba.edu.pe/index.php/micaela/article/view/57

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