@article{Mamani Vilca_Angelino Chancco_Rodriguez Alvarez_2021, title={SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.}, volume={1}, url={http://revistas.unamba.edu.pe/index.php/micaela/article/view/30}, abstractNote={<p><span style="font-weight: 400;">The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.</span></p>}, number={1}, journal={Micaela Revista de Investigación - UNAMBA}, author={Mamani Vilca, Ecler and Angelino Chancco, Evelin and Rodriguez Alvarez, Hilda}, year={2021}, month={oct.}, pages={Pág. 28–34} }