SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
Palabras clave:
SISCAL, ISCAL, ELSEResumen
The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.
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- 2021-10-27 (2)
- 2021-05-15 (1)
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Derechos de autor 2020 https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode.es

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.